Cookie Policy

COOKIE POLICY

Westbridge Property Services Ltd

Effective Date: July 15, 2026

Last Updated: July 15, 2026

1. Introduction

This Cookie Policy explains how Westbridge Property Services (“Westbridge”, “we”, “our”, “us”) uses cookies and similar technologies on our website:  www.westbridgeltd.co.uk

This policy should be read together with our:

• Privacy Policy
• Terms and Conditions
• Website Terms of Use

Westbridge Property Services is committed to protecting your privacy and ensuring transparency regarding how we collect and use information through cookies and similar technologies.

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites function efficiently and allow website owners to:

• Improve user experience;
• Remember preferences;
• Understand website usage;
• Enhance security;
• Analyse website performance;
• Deliver relevant advertising.

Cookies do not normally identify you directly, but they may be linked to personal information that we hold about you.

3. Our Commitment to Privacy

We use cookies in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Applicable guidance issued by the Information Commissioner’s Office (ICO)

Except for strictly necessary cookies, we will only place cookies on your device after obtaining your consent.

4. Why We Use Cookies

Our website uses cookies to:

• Ensure website functionality;
• Facilitate online bookings;
• Process quote requests;
• Improve website performance;
• Understand visitor behaviour;
• Remember user preferences;
• Improve website security;
• Support marketing activities;
• Measure advertising performance;
• Improve customer experience.

5. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website.

They enable functions such as:

• Website navigation;
• Secure login areas;
• Online booking functionality;
• Form submissions;
• Security features;
• Cookie preference settings.

Without these cookies, certain parts of our website may not function correctly.

Because these cookies are necessary, your consent is not required for their use.

Functional Cookies

These cookies allow the website to remember your preferences, including:

• Preferred language;
• Saved booking information;
• Form details;
• Website preferences.

These cookies improve your browsing experience.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting information such as:

• Number of visitors;
• Pages viewed;
• Time spent on pages;
• Navigation behaviour;
• Website performance issues;
• General geographic location.

This information helps us improve:

• Website design;
• User experience;
• Content;
• Service offerings.

Marketing and Advertising Cookies

These cookies help us:

• Measure advertising effectiveness;
• Understand marketing campaigns;
• Display relevant advertisements;
• Monitor website conversions;
• Analyse customer journeys.

Marketing cookies may be placed by us or by approved third-party providers.

These cookies require your consent.

6. Cookies Used During Online Booking

Because Westbridge Property Services offers online booking and quotation functionality, our website may use cookies to:

• Remember selected services;
• Save booking progress;
• Store session information;
• Prevent duplicate submissions;
• Improve booking functionality;
• Maintain website security.

These cookies are essential to ensure a smooth booking experience.

7. Cookies Used for Commercial Enquiries

Where visitors request commercial quotations, cookies may be used to:

• Preserve form data;
• Monitor website performance;
• Improve enquiry handling;
• Analyse conversion rates;
• Understand how visitors interact with our services.

This information helps us improve our commercial services and customer experience.

8. Recruitment and Job Application Cookies

Where visitors submit job applications through our website, cookies may be used to:

• Enable form functionality;
• Improve website security;
• Remember form progress;
• Analyse recruitment website performance.

We do not use recruitment cookies to make automated employment decisions.

9. Third-Party Cookies

Our website may use third-party services that place cookies on your device.

Examples may include:

• Google Analytics;
• Google Maps;
• YouTube;
• Meta (Facebook);
• Instagram;
• LinkedIn;
• WhatsApp;
• Payment providers;
• Booking software providers;
• Live chat providers.

The use of information collected by these providers is governed by their own privacy and cookie policies.

10. Social Media Plugins

Our website may contain links or plugins from social media platforms.

These services may place cookies on your device if you:

• Click social media links;
• Watch embedded content;
• Share website content;
• Interact with social media plugins.

We recommend reviewing the privacy and cookie policies of those platforms.

11. Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Information collected may include:

• Device type;
• Browser information;
• Website interactions;
• Session duration;
• Traffic sources;
• General geographic information.

Google Analytics cookies help us improve our website and services.

Where required, your consent will be obtained before analytics cookies are activated.

12. Google Maps

Our Contact page may include Google Maps functionality.

Google may place cookies to:

• Display interactive maps;
• Improve user experience;
• Remember preferences;
• Measure performance.

Your use of Google Maps is subject to Google’s own privacy and cookie policies.

13. Embedded Content

Pages on our website may include embedded content from third parties.

Examples include:

• Videos;
• Social media feeds;
• Interactive maps;
• Booking systems.

Embedded content behaves in the same way as if you visited the third-party website directly and may set cookies on your device.

14. Advertising and Remarketing

We may use cookies to:

• Measure marketing effectiveness;
• Understand website conversions;
• Deliver relevant advertising;
• Improve customer acquisition campaigns.

Advertising cookies are only used where you have given consent.

15. Cookie Consent

When you first visit our website, you will be presented with a cookie banner that allows you to:

• Accept all cookies;
• Reject non-essential cookies;
• Manage cookie preferences.

Your preferences may be changed at any time through our cookie settings tool.

16. How to Control Cookies

You can control cookies by:

• Adjusting your browser settings;
• Deleting existing cookies;
• Blocking certain categories of cookies;
• Updating your consent preferences on our website.

Please note that disabling certain cookies may affect website functionality.

17. Browser Controls

Most browsers allow you to:

• View stored cookies;
• Delete cookies;
• Block cookies;
• Configure cookie preferences.

Instructions are usually available within your browser’s Help section.

18. Data Collected Through Cookies

Information collected through cookies may include:

• IP address;
• Browser type;
• Device type;
• Website usage data;
• Session information;
• Referral sources;
• General location data;
• Interaction information.

Some of this information may constitute personal data under UK GDPR.

Where this occurs, it will be processed in accordance with our Privacy Policy.

19. International Transfers

Some third-party cookie providers may process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

20. Data Retention

Cookies may remain on your device for varying periods.

Cookies generally fall into two categories:

Session Cookies

Deleted when you close your browser.

Persistent Cookies

Remain on your device for a specified period or until deleted.

The retention period depends on the individual cookie and its purpose.

21. Changes to this Cookie Policy

We may update this Cookie Policy periodically to reflect:

• Changes in law;
• Changes to our website;
• Changes in technology;
• Changes to our services.

The latest version will always be available on:

www.westbridgeltd.co.uk

22. Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact:

Westbridge Property Services Ltd

Website: www.westbridgeltd.co.uk

Email: enquiry@westbridgeltd.co.uk

23. Information Commissioner’s Office

You have the right to make a complaint regarding the processing of your personal information to:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns first.

Our Commitment

At Westbridge Property Services, we are committed to using cookies responsibly, transparently, and in accordance with applicable UK data protection laws while providing a secure, efficient, and user-friendly experience for our residential and commercial customers.