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Everything you need to know about our Residential and Commercial Cleaningg Services
Frequently Asked Questions
General Questions
What services do you provide?
We offer a comprehensive range of professional cleaning services for homes and businesses, including:
Residential Cleaning
- Regular Domestic Cleaning
- Deep Cleaning
- End of Tenancy Cleaning
- Move-In / Move-Out Cleaning
- Airbnb & Holiday Let Cleaning
- One-Off Cleaning
Commercial Cleaning
- Office Cleaning
- Medical & Clinic Cleaning
- School & Educational Facility Cleaning
- Retail Cleaning
- Communal Area Cleaning
- Window Cleaning
- Sanitation & Disinfection
- Contract Cleaning
Why Choose Westbridge Property Services?
We know you have a choice when it comes to professional cleaning. Here’s why our customers trust us:
✔ Fully Insured Services
✔ Background-Checked Cleaning Professionals
✔ Residential & Commercial Specialists
✔ Transparent Pricing
✔ Flexible Scheduling
✔ Secure Online Booking
✔ Tailored Cleaning Solutions
✔ Friendly, Responsive Customer Support
✔ Quality Assurance Checks
✔ Satisfaction-Focused Service
Which areas do you cover?
We are based in Cardiff and proudly serve homes and businesses across South Wales. We also support commercial clients across the UK through tailored cleaning contracts.
If you’re unsure whether we cover your location, simply contact us and we’ll be happy to assist.
Are you fully insured?
Yes.
Westbridge Property Services carries comprehensive public liability insurance, giving you complete peace of mind whenever we’re working in your home or business.
Are your cleaners background checked?
Absolutely.
Every member of our cleaning team undergoes a thorough vetting process before joining Westbridge Property Services.
We understand the importance of trust when inviting professionals into your property.
Do you bring your own cleaning equipment and products?
For domestic cleaning, it is expected that clients provide their cleaning materials and equipment. However for commercial cleaning, our team arrives fully equipped with professional cleaning products and equipment required to complete the service.
Residential Cleaning FAQs
Can I book my cleaning online?
Yes.
Our domestic cleaning services can be booked online quickly and securely. Simply choose your service, preferred date and time, add any optional extras, and complete your booking using our secure online payment system.
How much does domestic cleaning cost?
Our pricing depends on:
- Property size
- Type of cleaning
- Cleaning frequency
- Optional add-on services
You’ll receive transparent pricing before confirming your booking, with no hidden fees.
Do I need to be at home during the clean?
Our pricing depends on:
- Property size
- Type of cleaning
- Cleaning frequency
- Optional add-on services
You’ll receive transparent pricing before confirming your booking, with no hidden fees.
Can I book regular weekly cleaning?
Yes.
We offer:
- Weekly Cleaning
- Fortnightly Cleaning
- Monthly Cleaning
- Custom Cleaning Schedules
Choose the plan that best suits your lifestyle.
Can I change or cancel my booking?
Yes.
We understand that plans change. Simply contact us in advance, and we’ll help you reschedule or cancel your appointment in accordance with our cancellation policy.
What is included in a regular clean?
Our regular cleaning service typically includes:
- Dusting
- Vacuuming
- Mopping
- Kitchen cleaning
- Bathroom cleaning
- Surface sanitisation
- Bin emptying
- General tidying
Additional services can be added during booking.
What is included in a deep clean?
A deep clean provides a much more detailed clean than a regular visit.
This includes extra attention to skirting boards, doors, light switches, kitchen surfaces, bathrooms, and other areas that are not usually covered during routine cleaning.
Do you provide end of tenancy cleaning?
Yes.
Our end of tenancy cleaning service is designed to help tenants, landlords, estate agents, and letting agents prepare properties for inspection or new occupants.
Do you guarantee the property will pass inspection?
While every property inspection is different, we follow a comprehensive cleaning checklist designed to meet the expectations of landlords and letting agents.
Commercial Cleaning FAQs
Do you provide commercial cleaning contracts?
Yes.
We offer flexible contract cleaning solutions for businesses of all sizes.
Services can be scheduled daily, weekly, or according to your operational requirements.
Can you clean outside normal business hours?
Absolutely.
To minimise disruption, we offer:
- Early mornings
- Evenings
- Overnight cleaning
- Weekend cleaning
Do you provide free commercial quotations?
Yes.
We offer free site surveys and no-obligation quotations for all commercial cleaning contracts.
Can cleaning schedules be customised?
Yes.
Every commercial cleaning programme is tailored to your premises, occupancy levels, industry requirements, and preferred cleaning schedule.
Which industries do you work with?
We support:
- Offices
- Healthcare Facilities
- Schools
- Retail Stores
- Apartment Blocks
- Hospitality Venues
- Property Management Companies
- Industrial Units
- Community Buildings
Booking & Payments
What payment methods do you accept?
We accept secure online payments using major debit and credit cards.
Commercial clients may also be eligible for invoicing, subject to agreement.
Is payment taken before or after the service?
Domestic bookings are generally paid online during the booking process.
Commercial contracts are invoiced according to agreed payment terms.
Will I receive confirmation?
Yes.
You’ll receive a booking confirmation by email, including your appointment details.